"Our Patients Say it Best"
The standardized metrics we use are very important in our approach to quality care (to learn more, click on “Quality – How Do We Compare” below). Using the same surveys and measures as other healthcare systems gives VMH a framework of specific guidelines to follow.
However, we find that the comments from patients give us the most useful feedback of all. We want to hear all about your care experience at VMH. We strive each day to fulfill our mission of being the best provider of healthcare in our region, and your direct comments help us know if we are achieving that goal. Here are some of the comments that we find encouraging – thank you to our patients for taking the time to share them with us!
“From registration to exiting the building, everyone of courteous, kind and treated me with the utmost respect. Vernon Memorial gets 5 stars from me!”
“Experience was very good. 5 star treatment!”
“I have referred many friends and family to Vernon Memorial.”
“Very personable staff.”
“The receptionist was a delight – so upbeat and friendly. The word needs more folks like her.”
“Everyone was excellent! The whole staff was caring and compassionate, making sure I was comfortable and informed.”
“The best care I’ve had at any facility.”
How can you share your comments with us? It’s easy! After your visit with us, fill out the feedback survey. The results of the surveys are monitored closely so we can measure improvement.
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Quality Care
At Vernon Memorial Healthcare, we emphasize quality in everything we do — with every patient, every day.
On the front lines and behind the scenes, we are continually evaluating and improving our efforts. This commitment to extraordinary service leads us to measure satisfaction and patient experiences through ongoing surveys and patient and family feedback.
Always Improving
We continuously work to improve our clinical quality, and it shows in everything we do.:
- We bring together experts at delivering care: our physicians, nurses, pharmacists, dietitians and other clinicians and support staff whose education, experiences and skills address the whole patient.
- We’ve developed step-by-step methods of providing care based on research and patient outcomes.
- We’ve made large investments in new and upgraded equipment and training.
Vernon Memorial Healthcare believes by sharing our quality performance measures, you can take a more active part in your care. We encourage you to review our patient satisfaction and our dedication to guidelines for providing state-of-the-art medical treatments. The organizations and respective websites that may be useful to you are described below. These include:
- Wisconsin Hospital Association’s CheckPoint provides comparison reports giving a snapshot of Wisconsin hospitals’ performance on quality and safety of health care services as well as comparable data on patients’ perspectives on their care. This information helps consumers, purchasers, and health care providers make decisions. View Vernon Memorial Healthcare’s information by visiting: www.wicheckpoint.org
- Care Compare is a program designed to find easy-to-understand information about hospitals, nursing homes, doctors, and other healthcare providers. It collects data measuring patients’ perspectives on care and compares performance on a national level. See how we compare by visiting: www.medicare.gov/care-compare
- Wisconsin Hospital Association’s PricePoint – Learn more about the services that go into your care and how those services contribute to the charges you might see on your bill or in a report from your insurance company by visiting: www.wipricepoint.org
- Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) – HCAHPS was the first national, standardized, publicly reported survey of patients’ perspectives on hospital care. It allows valid comparisons to be made between hospitals locally, regionally and nationally: www.wipricepohttps://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPSint.org
Press Ganey is the vendor for VMH that distributes the HCAHPS customer satisfaction survey.
- Wisconsin Department of Health Services
- MetaStar (Wisconsin’s Quality Improvement Organization)
- Institute for Healthcare Improvement
Vernon Memorial Healthcare is committed to making our patients’ experiences as pleasant, safe, effective, and stress-free as possible. Hearing what patients have to say about their healthcare experiences helps us continue to provide the highest level of service. If you’ve had an experience you can’t wait to share with us, please call our Quality Coordinator at 608-637-4284 or use the contact form conveniently provided on our website under “Contact Us.”